Privacy Policy

Effective Date: 11/10/2024 

 

Introduction 

At MIOT Wireless Solutions Co., Ltd. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website [www.miotsolutions.com] (“Site”) or use our services. By accessing our Site or using our services, you agree to the terms of this Privacy Policy. 

 

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws governing privacy and data protection in Canada. 

 

Information We Collect 

We collect various types of information, including personal information, to provide and improve our services. The types of information we may collect include: 

• Personal Information: This includes details such as your name, email address, postal address, phone number, and payment information when you make a purchase or create an account with us. 

• Account Information: If you create an account on our Site, we may collect your login credentials, order history, and preferences. 

• Payment Information: When you purchase products or services from our website, we collect your payment details (e.g., credit card information, billing address) through secure, encrypted payment processors. 

• Technical Data: We may collect non-personally identifiable information related to your interaction with our Site, such as your IP address, browser type, device information, and browsing behavior (e.g., pages viewed, time spent on the site). This information is collected using cookies and other tracking technologies. 

• Customer Support Information: If you contact us for customer support, we may collect information about your inquiries, communications, and interactions with our support team. 

 

How We Use Your Information 

We use the information we collect for the following purposes: 

• To Process Orders: To complete transactions, fulfill your orders, and provide you with customer service. 

• To Improve Customer Experience: To personalize and improve your shopping experience, such as recommending products and optimizing website performance based on your preferences. 

• To Communicate with You: To send order confirmations, shipping updates, marketing materials (with your consent), and other communications related to our products and services. 

• To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes, such as tax obligations, fraud prevention, or compliance with law enforcement requests. 

• To Conduct Analytics and Research: To analyze trends and track customer behavior for business and marketing purposes (e.g., improving our products and services). 

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Sharing Your Information 

We may share your personal information in the following circumstances: 

• Service Providers: We may share your information with trusted third-party service providers who help us operate our business (e.g., payment processors, shipping partners, email service providers). These providers are only allowed to use your personal information as necessary to perform services on our behalf and are obligated to protect your information. 

• Legal Compliance: We may disclose your personal information if required by law, such as complying with a subpoena, court order, or similar legal process. 

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction. We will notify you before your personal data is transferred to a new entity. 

• Marketing Partners: With your consent, we may share your information with third-party marketing partners for promotional purposes. You can opt out of these communications at any time by following the unsubscribe instructions in our emails. 

 

Data Security 

We use a variety of security measures to protect your personal information, including encryption, secure servers, and access control procedures. However, please be aware that no data transmission over the internet is completely secure. While we take reasonable precautions to protect your data, we cannot guarantee the security of your information. 

 

Your Rights and Choices 

Under PIPEDA, you have certain rights regarding your personal information, including: 

• Access and Correction: You have the right to access and request corrections to the personal information we hold about you. 

• Opting Out of Marketing: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in any email we send or by contacting us directly. 

• Withdrawing Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Please contact us to withdraw consent. 

• Request Deletion: You may request the deletion of your personal information, subject to our legal and business requirements. 

 

Cookies and Tracking Technologies 

We use cookies and similar tracking technologies to collect data about your browsing activity on our Site. These technologies help us personalize your experience, remember your preferences, and analyze user behavior. 

• Cookies: Small text files placed on your device that help us recognize you when you visit our Site. You can set your browser to refuse cookies, but some parts of the Site may not function properly without them. 

• Web Beacons: Small graphic images used to track your online activity and interaction with our Site. 

• Analytics: We use third-party analytics tools, such as Google Analytics, to help us analyze and improve the performance of our Site. 

 

International Data Transfers 

Your personal information may be processed and stored in Canada or other jurisdictions. By using our services, you consent to the transfer of your information to these locations. While the privacy laws in these jurisdictions may differ from those in your home country, we will take reasonable steps to ensure that your personal information is protected in accordance with this Privacy Policy. 

 

Third-Party Links 

Our Site may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review their privacy policies before providing them with any personal information. 

 

Children’s Privacy 

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under 13, please contact us, and we will take appropriate steps to delete that information. 

 

Changes to This Privacy Policy 

We may update or modify this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page. Please review this Privacy Policy periodically to stay informed about how we are protecting your information. 

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