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Do you offer antenna customizations?Yes, we offer custom antennas tailored to your specific requirements, such as unique frequency ranges, designs, or connector types. To request customization, email us at inquiry@miotsolutions.com.
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Do you accept bulk orders?Yes, we provide discounts for bulk orders. For pricing and lead times, contact us at inquiry@miotsolutions.com.
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What payment methods do you accept?We accept various payment methods, including credit/debit cards, PayPal, Google Pay, and Apple Pay. Feel free to choose the payment method that works best for you at checkout.
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Can I return a custom antenna?Returns for custom antennas are assessed on a case-by-case basis. Contact our customer service team at service@miotsolutions.com to discuss options.
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What is your return policy?We accept returns within 30 days of purchase, provided the product is in its original condition. Please visit our Return Policy for detailed instructions.
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How can I contact you?For inquiries, please email us at inquiry@miotsolutions.com. Our team will get back to you as soon as possible.
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Do you ship to my country?At this time, we only offer international shipping to select countries/regions. If your location is not available at checkout, please contact us, and we will try to accommodate your request.
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What is the typical delivery time for my order?Delivery times depend on your location and shipping method. At this time, all orders will be shipped from our CN warehouse. Generally, international orders would take 5 - 10 business days. You will receive tracking information once your order ships.
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Can I track my order?Yes, once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
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What factors affect the performance of an antenna?Several factors can impact antenna performance: Frequency and bandwidth. Placement and orientation. Environmental conditions (e.g., obstructions, weather). Signal interference.
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Can I use your antennas with routers or modems?Yes, we offer antennas compatible with many routers and modems. Check the connector type and frequency band on the product page to ensure compatibility.
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Do your antennas work with smart home devices?Yes, many of our antennas are suitable for smart home IoT devices, such as smart thermostats, security systems, and connected sensors. Please check the product specifications to choose the one that best suits your needs.
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How do I check the signal strength of my antenna?You can use tools like signal strength meters, mobile apps, or your device's built-in diagnostics to measure performance. Contact us for recommendations tailored to your setup.
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Do your antennas require special maintenance?Most of our antennas are low-maintenance. For outdoor antennas, periodic cleaning and inspections can help maintain performance. Avoid physical damage and secure all connections properly.
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What is the typical lifespan of your antennas?The lifespan depends on usage and environment. Most of our antennas are designed to last several years, even in demanding outdoor conditions.
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How do I choose the right antenna for my application?To determine the best antenna: Identify your device's required frequency bands. Consider your environment (indoor, outdoor, high-interference areas). Decide if you need a single-function or combo antenna. Feel free to contact us for personalized recommendations.
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Do you offer technical support for antenna setup?Yes, our team is available to guide you through setup and troubleshooting. Contact us at service@miotsolutions.com for assistance.
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How do I mount and install your antennas?Most of our antennas come with mounting hardware and an installation guide. General installation tips include: Mount in an elevated location for better signal reception. Use appropriate connectors for secure attachment. Avoid physical obstructions and sources of interference. For specific help, please contact our support team at service@miotsolutions.com.
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