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Shipping Policy

Effective Date: 01/01/2025

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Order Processing Time

  • Orders are processed within 10 to 15 business days (excluding weekends and holidays).

  • You will receive an email notification with tracking information once your order has shipped.

  • Custom or made-to-order items may take additional processing time.

 

Shipping Methods & Rates

  • We offer a variety of shipping options depending on your location and preference. The available shipping methods will be displayed at checkout, along with the associated costs.

  • Shipping rates are calculated based on your order size, weight, and destination.

  • International shipping is available to select countries. International shipping rates and delivery times will vary based on location.

  • Currently, all orders will be shipped from our CN warehouse.

 

Estimated Delivery Time

  • Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided during checkout.

  • Please note that delivery times are estimates and may be subject to delays due to factors outside of our control, such as weather conditions, carrier delays, or customs processing (for international orders).

 

Shipping Restrictions

  • We currently offer international shipping to select countries/regions. If your location is not available at checkout, please contact us, and we will try to accommodate your request.

  • Certain products may have restrictions on where they can be shipped. If any items in your order cannot be shipped to your location, you will be notified.

  • For international orders, please be aware of any additional customs duties, taxes, or fees that may be imposed by your country's customs office. These fees are the responsibility of the customer.

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Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

  • If you have not received your tracking information or if your package is delayed, please reach out to our customer service team at service@miotsolutions.com.

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Address Accuracy
Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

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Shipping Delays
While we strive to ensure timely delivery, factors beyond our control, such as weather conditions, customs processing, or carrier delays, may affect the delivery timeline. We will notify you promptly of any significant delays.

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Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 3 days of receiving the tracking information. We will work with the carrier to resolve the issue and ensure your satisfaction.

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Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.

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